About

Thumbprint is a living system that streamlines the design and development process through consolidation, standardization, and documentation. By reducing decision-making friction, we free teams to focus on higher-order problems while increasing quality and consistency for Thumbtack’s customers.

We use toolkits to help us identify, prioritize, and scope our work. Toolkits capture broad concepts, like typography or color, and smaller ones, like pills and loaders. We build only what is essential after considering stakeholder feedback, accessibility requirements, and future use cases.

Providing clear references and dependable tools are critical to the success of Thumbprint. This is accomplished by creating a shared language for designers and developers, responding quickly to questions, continually communicating changes, and refining our documentation to ensure quick and reliable results.

Encouraging contributions and constructive criticism helps establish trust with teams and promotes the system as a shared resource with a transparent process. By spreading system thinking to a wider, diverse group, we also form greater clarity about what to build and, equally important, what not to build.